Privacy Policy

To fulfill your orders for handcrafted creations and deliver an effortless experience across our storefront, we collect certain information when you interact with us:

We strictly limit the use of your personal data to essential brand operations and customer service:

• Order Fulfillment: Processing payments, tailoring handcrafted pieces, packaging, and dispatching shipments via courier partners.
• Customer Care: Sending order updates, tracking links, invoices, and responding to your queries via Email or WhatsApp.
• Store Optimization: Improving website speed, mobile layout responsiveness, and user experience.
• Patron Communications: Sending occasional collection launches, craft stories, or special offer updates (only if you have opted in).

Our website uses small data files known as cookies to enhance site functionality and remember your preferences:

Your financial safety is paramount. All online payments are handled directly through certified, PCI-DSS compliant payment gateways (such as Razorpay, Paytm, or Shopify Payments):

• We NEVER store, view, or process your raw credit card numbers, CVV codes, net banking passwords, or UPI PINs on our servers.
• All transaction communication is protected using industry-standard 256-bit SSL encryption.

We respect your privacy unconditionally. We do NOT sell, rent, trade, or monetize your personal information to third-party advertisers.

We employ robust physical, technical, and administrative safeguards to keep your personal data protected against unauthorized access, loss, or misuse:

• Encrypted Web Traffic: HTTPS SSL certificate enforced across all pages of our online storefront.
• Restricted Data Access: Access to customer details is strictly limited to authorized Rakhiyo Hastkala staff for fulfillment purposes.
• Secure Workshop Operations: Physical customer invoices and dispatch records in our Bhujodi workshop are safeguarded under supervised care.

As a patron of Rakhiyo Hastkala, you maintain full control over your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request updates or corrections to any inaccurate shipping address, phone number, or name.
• Right to Erasure: You may request that we delete your account and stored personal details, subject to legal recordkeeping obligations.
• Marketing Opt-Out: You can opt out of promotional emails or messaging at any time by clicking 'Unsubscribe' or contacting us directly.

Our website may contain links to social media channels (such as Instagram, Facebook, or WhatsApp) or partner platforms:

• These third-party platforms operate under their own independent privacy policies and terms of service.
• We encourage you to review the privacy statements of any external site or social service you visit.

We may update this Privacy Policy from time to time to reflect changes in our artisan operations, legal requirements, or technology standards. The latest revision date will always be prominently displayed at the top of this page. Your continued use of our website constitutes acceptance of the updated terms.